C_C4H56_2411 REAL QUESTIONS - RELIABLE C_C4H56_2411 TEST TIPS

C_C4H56_2411 Real Questions - Reliable C_C4H56_2411 Test Tips

C_C4H56_2411 Real Questions - Reliable C_C4H56_2411 Test Tips

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q57-Q62):

NEW QUESTION # 57
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. Case routing
  • B. Notifications
  • C. Service categories
  • D. SLA

Answer: A


NEW QUESTION # 58
Which tool can you use to rename the cases facet?

  • A. Workflow with action type field update
  • B. Page layout
  • C. Language adaptation tool
  • D. Adaptation tool

Answer: C


NEW QUESTION # 59
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

  • A. Change the existing status schema.
  • B. Create a new version of a status schema.
  • C. Copy an existing status schema.
  • D. Add or remove statuses in the existing status schema.

Answer: A,B


NEW QUESTION # 60
Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Priority
  • C. Case types
  • D. Sales contract

Answer: B,C


NEW QUESTION # 61
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

  • A. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
  • B. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
  • C. It is not possible to change an existing Case Type, so deactivate it and create a new one.
  • D. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

Answer: D


NEW QUESTION # 62
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